‘Onboarding’ is the ability to educate and acclimate a person to new surroundings. It has been shown that properly onboarding a person influences that person’s behavior.
Hotel Guest Onboarding involves educating the guest on the hotel’s facilities and services and empowering the guest to utilize those services. Such behavioral influence can translate into increased revenue – including F&B, meeting space, business services, and incidentals – as well as increased brand loyalty.
Novita conducted a survey to study how a guest onboarding program can impact hotel revenue. To get the Hotel Guest Onboarding Survey – Executive Summary, which outlines the results and findings from this survey, please complete the following form and we will email you a link to download it: